Refund policy

At NexiPick, we want customers to receive the correct product in the condition described. This policy explains when an order may be cancelled, returned, replaced or refunded.

1. Order cancellation

You may request cancellation before the order has been processed or dispatched. Contact us as soon as possible with your order number.

Once processing or shipment has begun, cancellation may not be possible. If a prepaid order is successfully cancelled, the amount paid will be refunded to the original payment method.

NexiPick will not impose a cancellation charge unless a corresponding charge is also borne by NexiPick where we cancel an accepted order without a valid reason, subject to applicable law.

2. Return request window

Eligible return requests must be submitted within 7 calendar days after confirmed delivery.

To request a return, contact us at support@nexipick.com and provide:

  • Your name and order number;
  • The reason for the return;
  • Clear photographs of the item and packaging; and
  • An unboxing video where the item is damaged, incorrect, incomplete or defective, if available.

Do not send a product to any address without receiving return approval and instructions from NexiPick. Unauthorised returns may not be accepted.

3. Eligibility for return

For a change-of-mind return to be considered, the item must be:

  • Unused, unworn and unwashed;
  • In the same condition in which it was delivered;
  • Complete with original tags, accessories and packaging; and
  • Accompanied by the receipt or valid proof of purchase.

A product that is defective, damaged, incorrectly delivered, incomplete or materially different from its description will be reviewed in accordance with applicable Indian consumer-protection requirements.

4. Damaged, defective, incorrect or missing items

Inspect your order promptly after delivery. If an item is damaged, defective, incorrect or incomplete, contact us preferably within 48 hours of delivery so that evidence can be reviewed quickly.

After verification, NexiPick may offer an appropriate remedy such as replacement, repair, missing-part fulfilment or refund, depending on the product, availability and applicable law.

Where the issue is verified as our error or a supplier/fulfilment error, NexiPick will provide return instructions and bear the reasonable return-shipping cost where a physical return is required.

5. Non-returnable items

Unless required by applicable law, returns may not be accepted for:

  • Perishable goods, food, flowers or plants;
  • Personal-care, hygiene or intimate-use products after opening;
  • Customised, personalised or made-to-order products;
  • Hazardous materials, flammable liquids or gases;
  • Gift cards and downloadable or digital products;
  • Products showing signs of use, washing, alteration, misuse or accidental damage;
  • Items returned without original accessories or essential packaging; or
  • Change-of-mind requests submitted after the return window.

Sale or clearance items are not eligible for change-of-mind returns. This does not remove remedies that may apply if an item is defective, damaged, incorrectly delivered or materially different from its description.

6. Return shipping

If a return is approved because the item is damaged, defective, incorrect or incomplete, NexiPick will provide return instructions and, where applicable, arrange pickup or reimburse reasonable return-shipping charges.

For an approved change-of-mind return, the customer may be responsible for return shipping. Any applicable deduction will be disclosed before the return is confirmed.

The customer is responsible for securely packing an approved return. We recommend retaining the courier receipt and tracking details until the return is completed.

7. Exchanges and replacements

Where eligible and stock is available, a replacement may be offered for a damaged, defective, incorrect or incomplete item.

For a size, colour or preference change, the quickest option may be to complete an approved return and place a separate order. Exchange availability is not guaranteed.

8. Inspection and refund approval

Returned items are inspected after receipt. We will notify you whether the return and refund have been approved or rejected, including the reason for any rejection.

Approved refunds will include the eligible product amount and any other amount required by applicable law. Original shipping charges may be non-refundable for change-of-mind returns, but will not be withheld where the refund results from a verified seller, supplier or fulfilment error.

9. Refund method and timeline

Approved prepaid-order refunds will be issued to the original payment method, normally within 7–10 business days after approval. Banks and payment providers may require additional processing time.

For eligible Cash on Delivery refunds, we may request verified bank-account or UPI details through a secure support channel. NexiPick will never request an OTP, PIN, CVV or complete card credentials.

If 15 business days have passed after refund approval and the amount has not been received, contact us at support@nexipick.com with your order and refund details.

10. Failed delivery and refused Cash on Delivery orders

Customers should provide a complete address and remain available for courier verification and delivery attempts. If an order is returned because of an incorrect address, repeated customer unavailability or refusal without a valid reason, future Cash on Delivery availability may be restricted.

Any reshipping charge will be communicated and agreed before the order is shipped again.

11. Contact information

Return and refund requests must be submitted through our Contact Us page or by email.

Trade name: NexiPick
Email: support@nexipick.com
Phone: +91 76973 23190
Website: https://nexipick.com
Customer Care and Grievance Officer: Vedant Sinha

Consumer grievances will be acknowledged within 48 hours and addressed within one month, subject to applicable law and receipt of the information needed to investigate the complaint.

Nothing in this policy limits any non-waivable right or remedy available under applicable Indian consumer-protection law.