Shipping policy

Effective date: 19 August 2026

This Shipping Policy explains how NexiPick processes, ships and delivers orders placed through https://nexipick.com.

1. Delivery locations

NexiPick currently ships within India to locations serviceable by our courier and fulfilment partners.

We do not currently offer international shipping. Certain PIN codes or remote locations may be unavailable for delivery.

2. Order processing

Orders are normally processed within 1–3 business days after payment confirmation or successful Cash on Delivery verification.

Orders placed on Sundays, public holidays or during high-demand periods may require additional processing time.

Processing means verifying, preparing and handing the order to a courier. It is separate from the estimated delivery time.

3. Estimated delivery time

Most orders are expected to arrive within 5–12 business days after dispatch.

Remote locations, limited-service PIN codes or exceptional circumstances may require up to 15 business days. Any product-specific delivery estimate displayed on the product or checkout page will apply to that order.

Delivery timelines are estimates rather than guarantees. Courier disruptions, weather, public holidays, operational restrictions, incorrect addresses and circumstances outside our reasonable control may cause delays.

4. Shipping charges

Applicable shipping charges, if any, will be displayed on the product page or during checkout before the order is confirmed.

Any free-shipping promotion will apply only where clearly displayed and may be subject to order-value, product or location conditions.

5. Cash on Delivery

Cash on Delivery may be available for eligible products, order values and serviceable PIN codes.

COD orders may require confirmation through phone, SMS, WhatsApp or another verification method before processing. NexiPick may restrict COD where an address cannot be verified or where previous COD orders were repeatedly refused or undeliverable.

6. Order tracking

When tracking is available, shipment details will be sent to the email address or phone number provided with the order.

Tracking information may take 24–48 hours after dispatch to become active in the courier system.

7. Correct shipping information

Customers are responsible for providing a complete and accurate:

  • Recipient name;

  • House, street and locality details;

  • City, state and PIN code; and

  • Active phone number.

Contact us immediately if an address needs correction. Changes may not be possible after processing or dispatch has begun.

NexiPick is not responsible for delays caused by incomplete or incorrect information provided by the customer, but we will make reasonable efforts to assist.

8. Delivery attempts

Courier partners may contact the customer or make more than one delivery attempt. Please remain available at the provided phone number and delivery address.

If a shipment is returned because of repeated unavailability, an incorrect address or refusal without a valid reason, reshipping may require confirmation and an additional shipping charge. Any charge will be communicated before reshipping.

9. Split shipments

An order containing multiple products may arrive in separate packages or on different dates because products may be fulfilled from different locations.

Where available, separate tracking details will be provided for each shipment. No additional shipping charge will be imposed solely because NexiPick divides an order into multiple shipments.

10. Delayed or missing orders

If tracking has not updated for several days or an order has not arrived within the stated estimate, contact us with your order number.

We will coordinate with the courier or fulfilment partner and provide an update. If a shipment is confirmed lost, an appropriate replacement or refund will be provided according to product availability and applicable law.

11. Damaged, incorrect or incomplete delivery

Inspect the package promptly after delivery. If an item arrives damaged, defective, incorrect or incomplete, contact us preferably within 48 hours with:

  • Your order number;

  • Clear photographs of the product and packaging; and

  • An unboxing video, if available.

The issue will be reviewed under our Return and Refund Policy. Nothing in this policy limits remedies available under applicable Indian consumer-protection law.

12. Changes and cancellations

Cancellation or address-change requests should be made before processing or dispatch. Once a shipment has been handed to the courier, cancellation or rerouting may not be possible.

Please refer to our Return and Refund Policy for complete cancellation, return and refund conditions.

13. Contact us

For shipping or delivery assistance, contact:

NexiPick
Legal Owner and Grievance Officer: Vedant Sinha
Email: support@nexipick.com
Phone: +91 76973 23190
Website: https://nexipick.com
Business Address: Village Khursul, District Durg, Chhattisgarh 491001, India
Support Hours: Monday to Saturday, 10:00 AM to 6:00 PM IST

Consumer grievances will be acknowledged within 48 hours and addressed within one month, subject to applicable law and receipt of the information required to investigate the complaint.