Terms of service

1. Overview

Welcome to NexiPick. The terms “NexiPick”, “we”, “us” and “our” refer to NexiPick, operated by Vedant Sinha as a sole proprietor/trade name in Chhattisgarh, India. We operate the website https://nexipick.com and provide the information, features, products and services available through it (collectively, the “Services”). Our online store is hosted by Shopify, which provides the ecommerce platform used to offer products to you.

These Terms of Service (“Terms”), together with the policies referenced in them, govern your access to and use of the Services. By visiting our website, creating an account or placing an order, you agree to these Terms and our Privacy Policy. If you do not agree, please do not use the Services.

Nothing in these Terms limits any non-waivable right available to a consumer under applicable Indian law.

2. Eligibility and accounts

You must be legally capable of entering into a binding contract under the laws applicable to you. If you are under the age of majority, you may use the Services only with the involvement and consent of a parent or legal guardian.

You agree to provide accurate, current and complete account, billing, payment and shipping information. You are responsible for protecting your account credentials and for activity conducted through your account. You must notify us promptly if you suspect unauthorised use of your account.

We may suspend or restrict an account where reasonably necessary to prevent fraud, abuse, unlawful activity or harm to the Services or other users.

3. Product information

We aim to describe and display products accurately. However, colours and appearance may vary slightly because of screen settings, lighting and manufacturing variations. Product dimensions and other specifications may also be subject to reasonable tolerances where disclosed.

Product descriptions, prices and availability may be updated or corrected when necessary. We may discontinue products or limit quantities, subject to orders already accepted and applicable law.

Product images are illustrative of the item offered. Any accessories or surrounding items shown in an image are not included unless expressly stated in the product description.

4. Orders and acceptance

Placing an order is an offer to purchase. An order is accepted only after payment confirmation or, where Cash on Delivery is available, successful order verification and our confirmation of acceptance. An automated acknowledgement does not necessarily mean that an order has been accepted.

We may reject or cancel an order for legitimate reasons, including product unavailability, incorrect pricing or listing information, suspected fraud, an unverifiable address, failed payment or an inability to deliver to the stated location. If a prepaid order is cancelled by us, the amount paid will be refunded to the original payment method in accordance with applicable processing timelines.

Please review your order carefully before submitting it. If you need to request a change or cancellation, contact us promptly. A request may not be possible after processing or shipment has begun. Any cancellation fee will apply only if clearly disclosed and permitted by applicable law.

Purchases are intended for personal or household use unless we expressly agree otherwise.

5. Prices, taxes and payment

All prices are displayed in Indian Rupees unless stated otherwise. Unless expressly indicated, displayed prices include applicable taxes. Shipping charges and any other applicable fees will be disclosed before you confirm the order.

Prices, offers and discounts may change without notice, but a change will not affect an order already accepted. If a material pricing error is discovered before acceptance, we may contact you to confirm the corrected price or cancel and refund the order.

Payment options shown at checkout may include cards, UPI, wallets, net banking or Cash on Delivery, depending on availability, location and order eligibility. Payments are processed by authorised third-party providers; NexiPick does not store complete card or UPI credentials.

6. Shipping and delivery

Delivery timelines displayed on the store are estimates and may vary depending on the destination, product, supplier, courier and circumstances outside our reasonable control. The applicable estimate and available shipping charge will be shown on the product or checkout page where possible.

You are responsible for providing a complete and accurate delivery address and an active phone number. Additional costs caused by an incorrect or incomplete address may be charged only where permitted by law and clearly communicated.

NexiPick remains responsible for assisting customers with shipments until delivery is confirmed. If an order is delayed, lost, damaged, incorrectly delivered or materially different from its description, contact us so the issue can be reviewed under our Shipping Policy and Return and Refund Policy.

We may use third-party suppliers and fulfilment partners to store, pack or dispatch products. This does not remove NexiPick’s obligations to you as the seller.

7. Returns, refunds and cancellations

Returns, replacements, refunds and cancellations are governed by our Return and Refund Policy, available at https://nexipick.com/policies/refund-policy, which forms part of these Terms.

Nothing in our policy excludes remedies required by applicable consumer law for products that are defective, damaged, materially different from their description, incorrectly delivered or delivered late in circumstances where a statutory remedy applies.

Refunds approved for prepaid orders are normally returned to the original payment method. Banking and payment-provider processing times may apply after we issue the refund.

8. Acceptable use

You may use the Services only for lawful purposes. You must not:

  • violate applicable laws or the rights of another person;

  • submit false, misleading or fraudulent information;

  • interfere with the security or proper operation of the Services;

  • upload malware or malicious code;

  • scrape, copy or exploit substantial parts of the Services without permission;

  • impersonate another person or misrepresent your identity;

  • use the Services to send spam or abusive content; or

  • attempt to bypass access controls, rate limits or fraud-prevention measures.

We may take proportionate action, including restricting access or cancelling affected transactions, where we reasonably believe these Terms have been violated.

9. Intellectual property

The NexiPick name, logos, branding, website design, original text, graphics and other content created by us are owned by or licensed to NexiPick and are protected by applicable Indian and international intellectual-property laws.

You may access the Services for personal, non-commercial use. You may not reproduce, distribute, modify, republish or commercially exploit our protected content without prior written permission, except where permitted by law.

Third-party product names, trademarks, images and content remain the property of their respective owners and are used only where authorised or legally permitted.

10. Reviews and feedback

If you submit a review, suggestion, photograph or other feedback, you confirm that you have the right to submit it and that it is accurate, lawful and does not violate another person’s rights.

You grant NexiPick a non-exclusive, worldwide, royalty-free licence to use, reproduce and display that feedback for operating, improving and promoting the Services, subject to our Privacy Policy. We may moderate or remove content that is unlawful, misleading, abusive, irrelevant or otherwise violates these Terms. We will not fabricate reviews or present incentivised content without appropriate disclosure.

11. Third-party services and links

The Services may include payment gateways, courier tracking, apps or links operated by third parties. Their services may be governed by separate terms and privacy policies. We are not responsible for unrelated third-party websites merely because we link to them, but this clause does not remove responsibility that cannot lawfully be excluded for providers we engage to fulfil our obligations.

12. Shopify

NexiPick is powered by Shopify, which supplies the ecommerce infrastructure used to provide the Services. Purchases are made from NexiPick, not Shopify. Shopify is not the seller of products listed by NexiPick and is not responsible for product fulfilment, customer service or disputes arising from a purchase from NexiPick.

13. Privacy

Our collection and use of personal information are described in our Privacy Policy at https://nexipick.com/policies/privacy-policy. Because Shopify hosts the store, certain information is processed by Shopify and other service providers needed to operate checkout, payments, fulfilment, analytics and customer support.

14. Errors and corrections

The Services may occasionally contain typographical errors, inaccurate availability, incorrect pricing or omissions. We may correct information and update the Services. If an error materially affects an order you placed, we will take reasonable steps to notify you and provide an appropriate option, which may include confirmation, cancellation or refund as applicable.

15. Service availability

We aim to keep the Services available and secure, but cannot guarantee uninterrupted or error-free access. Maintenance, network failures, cyber incidents, third-party outages and events outside our reasonable control may temporarily affect availability.

To the extent permitted by law, the Services are provided on an “as available” basis. This does not exclude statutory guarantees, warranties or consumer rights that cannot legally be waived.

16. Limitation of liability

Nothing in these Terms limits liability for fraud, wilful misconduct, personal injury caused by negligence, breach of non-waivable consumer rights or any liability that cannot be limited under applicable law.

Subject to the paragraph above and to the fullest extent permitted by law, NexiPick will not be liable for indirect or consequential losses that were not reasonably foreseeable when the contract was formed. NexiPick’s liability for a claim relating to a product or order will not exceed the amount paid for the affected product, except where a higher remedy is required by applicable law.

17. Indemnity

To the extent permitted by law, you agree to compensate NexiPick for direct losses, liabilities and reasonable costs arising from your unlawful use of the Services, infringement of another person’s rights or material breach of these Terms. This provision does not apply to losses caused by NexiPick or restrict statutory consumer remedies.

18. Termination

You may stop using the Services at any time. We may restrict or terminate access where reasonably necessary because of a material breach, fraud, unlawful conduct or a threat to the security of the Services. Termination does not affect rights and obligations relating to an accepted order or provisions that by their nature should continue.

19. Changes to these Terms

We may update these Terms to reflect changes in law, products, technology or business operations. The current version and effective date will be posted on this page. Material changes will apply prospectively unless applicable law requires otherwise.

20. Governing law and disputes

These Terms are governed by the laws of India. We encourage you to contact our Grievance Officer first so we can attempt to resolve a concern promptly. Nothing in this clause prevents a consumer from approaching a competent consumer commission or other forum available under applicable law. Subject to those statutory rights, disputes shall be subject to the jurisdiction of competent courts in Chhattisgarh, India.

21. Severability and waiver

If any provision is found unlawful or unenforceable, it will be enforced to the maximum lawful extent and the remaining provisions will continue. A delay or failure to enforce a provision is not a waiver of that provision.

22. Entire agreement

These Terms and the policies expressly incorporated into them constitute the agreement governing your use of the Services and purchases from NexiPick. If a product-specific term conflicts with these Terms, the product-specific term will apply only to that product to the extent permitted by law.

23. Contact and grievance redressal

Trade name: NexiPick
Legal owner: Vedant Sinha
Website: https://nexipick.com
Customer Care and Grievance Officer: Vedant Sinha
Email: support@nexipick.com
Phone: +91 76973 23190
Business address: VILL KHURSUL DIST DURG 491001
Support hours: Monday to Saturday, 10:00 AM to 6:00 PM IST

Consumer grievances will be acknowledged within 48 hours and addressed within one month, subject to applicable law and the information reasonably required to investigate the complaint.

Questions about these Terms or an order may be sent using the Contact Us page at https://nexipick.com/pages/contact or the email above.